Luxury Hospitality Specialists
40+ years of Global Luxury Hospitality Experience, Now at Your Service.
Bespoke consulting from a seasoned global hotelier
Mark Holden brings over four decades of hands-on global hospitality experience, with a deep-rooted
understanding of both international luxury standards and African market dynamics.
From managing award- winning lodges to advising blue-chip hospitality brands, Mark leads Ad-Hoc Hospitality with a commitment
to excellence, adaptability, and results.
From The Savoy and Hilton Hotels in the U.S. to the Westcliff in Johannesburg and the Nairobi Serena, Mark’s global leadership has consistently delivered improved revenue, enhanced guest experiences, and award-winning operations.
“I created Ad-Hoc Hospitality to provide agile, senior-level insight where it’;s most needed — tailored,
effective, and experience-driven.”
Services we provide
Strategic Advisory & Operational Consulting
Executive-level audits and operational assessments
Concept development and feasibility review
Turnaround strategy for underperforming assets
Owner’s representation and interim GM services
Recruitment advisory for key leadership roles
Pre-opening planning, launch & post-opening support
Whether it’s refining guest experience, improving back-end operations, or preparing for launch, Ad-Hoc Hospitality delivers actionable, senior-level expertise — with flexibility and discretion.
Some Career Highlights
Mark Holden brings over 40 years of hands-on leadership in luxury hospitality, spanning four continents and a diverse portfolio of five-star hotels, resorts, and boutique lodges. His career has taken him from London’s prestigious Savoy Hotel Group — including icons like Claridge’s and The Connaught — to top-tier roles in Washington D.C., Hong Kong, Mauritius, Kenya, and South Africa.
Crafting Luxury. Leading with Purpose.
He has shaped guest experiences and operational excellence at world-class properties including Le Touessrok in Mauritius, The Park Lane Hotel in Hong Kong, the Nairobi Serena Hotel, and The Westcliff in Johannesburg, which he successfully positioned as one of the city’s most iconic hotels over a 10-year tenure.
Mark is a people-first leader, known for his sharp operational acumen, eye for detail, and deep respect for cultural context. Having grown up in Africa and worked extensively across the continent, he excels in balancing international best practice with authentic African heritage — crafting hospitality experiences that are both globally refined and locally grounded.
Four Seasons: The Westcliff
Johannesburg
120
Rooms & Suites
250 +
Staff
Perched on the hills of Johannesburg, The Westcliff is a 120-room urban sanctuary blending five-star sophistication with panoramic views. Now operated by Four Seasons, it has earned global accolades and a reputation for excellence in leisure, business, and bespoke events under world-class leadership.
Le Touessrok Shangri-La
Mauritius
200
Rooms & Suites
450 +
Staff
Set on a private stretch of coastline in Mauritius, Le Touessrok is a luxury island resort celebrated for its elegance, exclusivity, and high-touch service. With 200 rooms and 13 dining and bar options, the property consistently ranks among the Indian Ocean’s finest, catering to elite leisure and incentive travel markets.
Washington Hilton & Towers
Washington D.C.
1,150
Rooms & Suites
900 +
Staff
A cornerstone of the U.S. capital’s hospitality scene, the Washington Hilton is a 1,150-room convention powerhouse known for hosting presidents, dignitaries, and global events. With over 40 meeting spaces, multiple restaurants, and full-service amenities, it remains one of Hilton’s most prominent properties worldwide.
Let’s elevate your hospitality experience.
mark@adhochospitality.co.za
Phone
+27 82 774 8421